Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Bourne | GPhC Registration No: 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Bourne is a GPhC registered online pharmacy weight loss clinic serving patients in Bourne, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, how we use it, and your rights.

1. Who We Are

We are Pharmacy Weight Loss Bourne, an online pharmacy clinic registered with the General Pharmaceutical Council (GPhC No. 9012511). We act as the Data Controller for the personal information you provide to us. Our contact details are provided at the end of this policy.

2. Data We Collect

When you use our services, we may collect the following types of personal data:

Identity data: Full name, date of birth, and gender
Contact data: Email address, phone number, and delivery address
Health data: Medical history, current medications, weight, BMI, and other clinical information provided during consultations
Transaction data: Order details and payment information (payment card data is processed securely by our payment provider and is not stored by us)
Technical data: IP address, browser type, and device information collected when you visit our website

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To process your consultation and assess your suitability for weight loss treatment
To dispense and deliver prescription or over-the-counter medications — orders are dispatched within 1 working day of pharmacist approval
To maintain accurate clinical and pharmacy records as required by law
To communicate with you regarding your order, treatment, or follow-up care
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and website experience

Our lawful basis for processing general personal data is the performance of a contract and legitimate interests. For special category health data, our lawful basis is the provision of healthcare and treatment by a regulated health professional.

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to operate properly
Analytics cookies: To understand how visitors use our site so we can make improvements

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your data only in the following circumstances:

Delivery partners: Your name and delivery address are shared with our courier service solely to fulfil your order
Payment processors: Secure third-party payment providers process your transaction data in compliance with PCI DSS standards
Healthcare professionals: Where clinically necessary, relevant health information may be shared with your GP or other treating clinicians
Regulatory bodies: We may be required to disclose information to the GPhC, NHS, or other authorities if legally obligated to do so

All third parties we work with are required to handle your data securely and in line with UK data protection law.

6. Data Retention

We retain clinical and pharmacy records for a minimum of eight years in accordance with NHS and GPhC guidance. Other personal data is held only for as long as necessary to fulfil the purposes described in this policy.

7. Your Data Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate data, and in certain circumstances, request deletion of your data. You may also object to how we process your data or request that we restrict processing in specific situations. To exercise any of these rights, please contact us using the details below and we will respond within 48 hours.

8. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

Pharmacy Weight Loss Bourne
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.